In order to confirm a new booking, we will need to receive and accept a non-refundable deposit worth 50% of the service. This is a policy that was put in place to ensure that our time as professionals is valued, as an appointment is considered “rented time”.
You can send your deposit via E-Transfer:
Question: salon name
Once the deposit is accepted, we can then confirm the appointment time and date you’ve requested. Please be advised that the spot is not held until the deposit is received.
Cancellations require a minimum of 48 hours notice.
If you cant make your appointment, please contact us as soon as you know.
Please note that cancellations are meant to be done over the phone via text message or phone calls ONLY.
Instagram DMs are used as an inquiry tool for us. We do not check messages until our shifts have a lull or are finished.
Clients who cancel consistently, no-show or give no reasonable notice will be asked to pay a deposit for all future appointments, or be put on a "walk-in only" basis.
Clients who don’t give the courtesy of our 48 hour cancellation policy, will be considered a “no-show”. All clients who “no-show” will be expected to pay a fee in order to re-book a new appointment. This fee is non-refundable and does not go towards a new appointment, it is there to pay for the time that was set aside by the stylist for the missed appointment. They will also have to pay a deposit.
Refunds, Returns, & Re-do's
At Bobby Hair Studio, our goal is to see you loving your hair. Though we do not do refunds on products or services, we do have a 7 day policy on "un-happy hair" where we will fix any problem areas, or unsatisfactory* results. For retail, we have a 2 week exchange policy so we can find your "forever" products!
*please note that a "change of heart" does not apply and customers who ask for a new look will be expected to pay full price.