In order to confirm a new booking, we will need to receive and accept a non-refundable deposit. This is a policy that was put in place to ensure that our time as professionals is valued, as an appointment is considered “rented time”.
Once the deposit is accepted, we can then confirm the appointment time and date you’ve requested. Please be advised that the spot is not held until the deposit is received.
Deposits go towards the booked service.
In the event that a client needs to reschedule or cancel their booked appointment, the deposit will stay on file for future services or retail purchases - provided the client adheres to the cancellation & no-show policies below.
Cancellations require a minimum of 48 hours notice.
If you can't make your appointment, please contact us as soon as you know.
Please note that cancellations must be done over the phone via text message or phone calls ONLY. Please do not cancel via email or DM.
Instagram DMs and emails are used as an inquiry tool for us. We do not check messages until our shifts have a lull or are finished.
Clients who cancel consistently, no-show or give no reasonable notice will be asked to pay a deposit for all future appointments, or be put on a "walk-in only" basis.
Clients who do not show up to their appointment or cancel with less than 48 hours notice will be considered a “no-show”. All clients who “no-show” will be expected to pay a fee in order to re-book a new appointment. This fee is non-refundable and does not go towards a new appointment, it is there to pay for the time that was set aside by the stylist for the missed appointment. They will also have to pay a deposit.
If a deposit is on your file and you no-show, it will be withdrawn to pay for the stylist and salon's missed time. A new deposit will need to be paid to book a new appointment.
Refunds, Returns, & Re-do's
At Bobby Hair Studio, our goal is to see you loving your hair. Though we do not do refunds on products or services, we do have a 7 day policy on "un-happy hair" where we will fix any problem areas, or unsatisfactory* results. For retail, we have a 2 week exchange policy so we can help you find your "forever" products!
*please note that a "change of heart" does not apply and customers who ask for a new look will be expected to pay full price.